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At MONTABLEAUDECO, we pay particular attention to the choice of our products. They must be innovative and of good quality. Our articles are tested and approved through our service and we do everything we can to help you discover them and ensure you have an optimal shopping experience. But that's not all!
• Order online 100% secure by credit card, PayPal or Stripe.
• 2 year warranty and 15 days upon receipt of your package to change your mind.
• Track your orders on our site.
• Free delivery for a limited time. Easy returns.
• Competent and professional customer service – available 7 days a week.
• Thousands of people already trust us!

Our online store is open 24 hours a day, every day of the week. The ordering process is divided into several steps:

1- Basket: Check the contents of your order. At this stage you can change the quantities.
2-Customer information: Enter your personal information and shipping address.
3- Delivery: Choose the delivery method you want based on the options offered to you.
4- Payment: You are offered several payment methods, it's up to you to choose. You can check the contents of your order on the summary (optional item(s) and service(s), delivery method and costs).
5- Order confirmation: To be sure that your order has been registered you must reach this stage. You can now print your order confirmation. You will also receive an email confirmation with your order reference and tracking number.

A complete order, available in stock and validated by credit card before 1 p.m. is processed within the day. For a complete order validated by credit card after 1 p.m., the average processing time is 24 hours.
Orders are prepared from Monday to Saturday, when all the products in them are available. In case of unavailability of an item, your order will be prepared upon receipt of the latter. Our items are shipped from several shipping centers. As a result, It is possible that you will receive your order in several packages.. If this happens, you will receive a tracking number by email for each package.

As soon as your payment is validated (24-48 business hours), we will transmit your order to one of our partners or fulfillment centers, from where your item will be posted. You will then receive a email with a tracking number to track your order from our website. For more information on this, please visit our page order tracking.

To cancel your order, we invite you to contact customer service by email.

If you have a valid promo code, enter it in the “Promo Code” box during the checkout process, and click “Apply.”

Delivery is free DHL & Colissimo

Our stretched canvas paintings, posters, plexiglass paintings and wooden paintings are delivered under 3 to 5 working days.

Large format canvases and wooden frames are delivered under 10 to 15 days. .

More details: New products for 2020, sale items, pre-orders and monthly selections are occasionally the subject of flash offers organized with our partners. Due to the number of orders to be processed and to offer you attractive prices, delivery times are significantly extended.

Right now, our promotional campaign allows you to benefit from the free shipping. This offer is valid for all our products and for a limited time. Normally, delivery costs €4.99 in Metropolitan France and €7.99 for Europe and internationally.

Upon receipt of your order, it is important to carefully check that your package has not been damaged during transport and that the product is in perfect condition (and, if applicable, to note this detailed damage on the carrier's delivery note). This check must be carried out at the time of delivery and in the presence of the driver. We recommend that you keep the packaging, these can be useful in the event of a product return, and are essential if you wish to benefit from your right of withdrawal.

First, check the tracking of your package via the link to your tracking interface that was sent to you by email after your order. If it is indicated as being delivered, we invite you to wait until the expected delivery date. If your package is pending with the carrier, we invite you to collect it from the address indicated on the delivery notice. We also ask you to check on your order tracking that the delivery address indicated on your order is correct.

Before contacting us, please check your order confirmation to see if the product you ordered is different from the one you received. If the item you received is indeed different from the one you ordered, please contact customer service by email.

It is possible that your order will be shipped in multiple packages. Check your order confirmation email to make sure you don't have multiple tracking numbers from our carrier. If all packages have arrived and you still don't have all your products, contact customer service by email.

We do our utmost to ensure the intact and compliant delivery of your order. However, if you receive a defective product, contact us and we guarantee to find a winning solution for you.

Absolutely. If this is the case, please contact us. You have 15 days from receipt of goods to claim a full refund from us and 30 days to return the product to us in the same condition. Return shipping costs are your responsibility. Please contact us in advance and consult our Return policy.

* Imported items: Canvas and wooden frames are not returnable

* Sale items cannot be returned.

You have the right to withdraw, within a period of 14 (fourteen) days from the receipt of your order. See our general conditions of sale, article 'Right of withdrawal of the consumer buyer' for the detailed conditions of application of the right of withdrawal. To withdraw from your purchase, please contact us by e-mail. The product must be returned complete, including any accessories, and in a condition allowing the product to be resold.. Overpackaging of the product is recommended for return. Any damage noted will result in a reduction in the value of the product.

Return costs are your responsibility., only the shipping costs paid on the order are refundable.

We accept all credit cards as well as payment via PayPal, with or without a PayPal account. Our business is expanding and you will soon be able to pay via Amazon Pay, the latest payment solution. For simplicity, we do not accept bank checks, SEPA transfers or payments on receipt.

First, check that the your card's expiration date has not passed. Secondly, check that you have filled in the information correctly. your name AND your first name in the appropriate field. If your bank transaction is declined, it may be due to an excess of the authorized limit. To make sure, we invite you to contact your bank to check the amount of this ceiling.

We only charge your card when your order is complete and ready to ship (except in the case of assembly where it is debited before the latter). Never before! If a product is out of stock, you therefore do not have to advance any money.

Our site is hosted by Shopify Inc. and we have a 256-bit SSL security certificate. All information relating to pages, content, credit cards and transactions is thus protected by the same level of security used by banks. For more information on this, please see our Legal notices.

By purchasing with MONTABLEAUDECO, you benefit from the Satisfaction or Refund guarantee. If your item does not suit you, you have the 14 days to report it to us and get a refundt. If your item is defective, we will find a winning solution for you (refund, free exchange, unique promotional codes). If your item is not received within the time frame established in advance (see Delivery Times), we also guarantee a winning solution. For more information on this subject, contact us and consult our Return policy. Nobody wants to regret a purchase, especially when it is made online. We value our customers' feedback and do our utmost to ensure that your purchases go smoothly.

Please contact our After Sales Service from Monday to Saturday from 9 a.m. to 12 p.m. and from 2 p.m. to 6 p.m. by chat or email.

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